This Blog is Fuckin' Dead
I foresee future posts will be very very sporadic.
Not that anyone cares.
Misadventures in the "Real World"
Someone said the original number of things you're supposed to write was 16. Then it became 25. I'm just going to use a random number... say, 30.
And yes, you're supposed to write your own note and tag the same number of people as there are points in your note.
My Random Number of Random Things About Random Ol' Me
1. This almost turned into a hate list until I decided to revise it. Still, there's a lot of hate in it. You have been warned.
2. In some ways, I'm ridiculously anal-retentive. Ideally, my DVDs, CDs and books would be divided into categories and alphabetized. (In reality, laziness has prevented me from doing so after I moved house) I sort my clothes into different categories and they're arranged according to color.
3. My biggest pet peeve with bad English is using the word "stuffs" as a noun. Eg. "Eh, where's my stuffs?" For the last time: Stuff is uncountable! There's no such thing as "your stuffs!" Stop it before someone STUFFS you into a duffel bag and throws you off a pier.
4. I have a thing about not wanting to read/watch/do what everyone else is reading/watching/doing. This leads to me not reading/watching/doing something until everyone else has already read/watched/done it. For instance, I only saw The O.C. this year, and I suspect I will not read the Twilight books for several years yet (if at all - I hear they're pretty dire). Hell, I haven't even read most of the Harry Potters.
5. As a kid, I took part in an art competition and had my picture displayed outside the then under-construction Bugis Junction for a couple of years. Now I think that picture looks pretty fucking ugly.
6. I like to use the word "fuck" and its derivatives a lot. After all, as a magnet at my workdesk says, "Everything's funnier with the word 'fuck' in it".
7. I like to get people to autograph stuff. Well, people that I like anyway. And it's stuff related to them, not random crap like a piece of tissue paper. My most prized autographed stuff include a CD signed by Jacky Cheung (one of the best presents ever), a CD signed by Eason Chan and assorted books, comics and even a statue signed by Neil Gaiman.
8. Neil Gaiman is my all-time favorite writer. Which explains why I have so much stuff signed by him. Also, he makes a lot of public appearances and is really friendly about signing stuff, which helps.
9. My fittest period was, ironically, just after my National Service (as opposed to during it, unlike most guys). Probably because I was so bored while clearing my leave and waiting to go to college, I had nothing better to do than work out for months on end.
10. I detest the whole notion of Traditional Asian Moral Values, because it's inherently hypocritical as fuck. If we were so bent on upholding these "values", women would still have to bind their feet, we'd still have a caste system, and everyone would be disemboweling themselves at every mistake they make. And hey, they also had brothels and homosexuality in ancient Asia, so what the hell are we being so fucking uptight for?
11. I watch and own erotica. Deal with it. So do a lot of people, only they're too hypocritical to admit it, and even more hypocritically, tsk-tsk the rest.
12. I am seriously accident-prone and injury-prone.
13. I will probably migrate, because I hate the Singapore government for treating people that don't want to get married before 25/become a cog in the machine/have 2.5 kids/etc etc etc like second class citizens. I hate them for not giving a flying fuck about me just because I don't fit their notion of an Ideal Citizen.
14. As a 12 year-old, my idol was Chew Chor Meng. Hey, stop sniggering. He won Star Search at the time, and was damn cool in that channel 8 water polo drama, OK?
15. Sometimes I cry at the movies. But not at what you might think. Put it this way, the more you're trying to make me cry (eg. tearjerkers like Jack Neo movies), the more likely I'll laugh at how bad you are. The more you're just trying to tell a good story and making me empathize, the more likely you'll move me. Some examples include Wall-E, Rachel Getting Married, My Magic, Boy A, The Dark Knight, The Orphanage, Gone Baby Gone, Away From Her, 3:10 to Yuma, Dan in Real Life - just some examples from the last 2 years.
16. I'm an atheist, but I have people who I think are Gods. These include Jacky Cheung, Eason Chan, Neil Gaiman and in recent years, Clint Eastwood.
17. I think there is great truth in the line often said by Evil Masterminds in cartoons: "If you want something done right, do it yourself".
18. My favorite superhero is Batman, because he has no powers beyond what a human being could realistically have. I've loved Batman since I was 11 (?) and read my first Batman comic. Watching Batman Begins, I was moved to tears when Batman swooped down over the slums of the city near the end - yes, I am such a fanboy. As a result of my love, my shelves are lined with Batman statues.
19. I credit Sesame Street and all the cartoons I watched during my formative years with my English language development. See, TV can be good for you!
20. I started smoking when I was 21 (late bloomer, I know), and I've told myself I'll stop smoking when I'm 30. Stop, not quit, because I don't like the word "quit". However, now that 30 is drawing nearer, I might change my mind.
21. It gives me great satisfaction to buy things. Which is really bad for my finances.
22. I discovered that I have the ability to eat almost anything, which comes in very useful in wedding "sabo" sessions. Still, I avoid some foods because I don't like how they taste.
23. I am a Hoarder and Collector. Among the various things I've collected (and often stopped collecting) over the years are: stickers, postage stamps, key rings, erasers, toys, magazines, comic books, etc. Things that I still collect are: DVDs (90% of which I haven't watched), CDs, books (although I've gotten rid of many of my childhood ones like Hardy Boys), shot glasses, compiled editions of comic books, etc.
24. As a kid, I used to be obsessed with the Choose Your Own Adventure books. Although, I must shamefully admit, I cheated all the time by marking where I was and skipping around to see which option was the best. Which kind of defeats the purpose.
25. I used to play the piano, play the violin, and draw a lot. Now I no longer do any of those things. Sometimes it makes me a little sad.
26. One day I want to write or direct (or both) a movie that will be shown around the world. Oh, and win an Oscar. Even though they're bullshit, they're so shiny!
27. I've destroyed way too many clothes/bags/shoes by dumping them in the washing machine. I still do it though, because I'm lazy.
28. I wish I could speak better Teochew so I can at least hold a conversation with my 96 year-old grandma.
29. My oldest article of clothing was bought when I was 12 years old. That makes it... 17 years old. It still fits (because baggy clothes were in at the time).
30. I take perverse pleasure in crushing cockroaches.
Did you know the maximum number of people you can tag is 30? How appropriate!
This incident took place some months back, in July. Yes, it's been a while, but since a new year is a time to take stock, look back and reflect, I thought it's also appropriate to write you now.
I was with a few friends at The Arena, and it was near closing time, so the club was emptying. I'd brought along a zipped folder which contained a brand new iPod and a wallet, and it was placed on the couch at the table we were occupying.
For some strange reason (and also our own carelessness), we left the table unattended for about 2 minutes. When we returned, the folder was gone, along with its contents.
I asked a waitstaff nearby who was clearing up for help. He hastily took down my name and number on a notepad, and then disappeared without asking me any details of my lost items.
Disappointed, I returned home. But the more I thought about what your staff took down, the more I felt I needed to provide more details in case the items turned up somewhere.
So I returned the next day at around 9 pm. I asked the bouncers at the door to let me see the manager, because I wanted to leave more details.
The bouncers were cold and curt in their response, refusing to let me in, claiming the manager was busy (without even checking). They also said, "If we find we'll call you." But without any details, how would they even know when they'd found something of mine?
When I insisted on leaving details for the manager, they handed me a receipt and told me to write on the back of it. There was no proper book or file for this.
Do you understand how angry this made me? I was polite and courteous, and they were treating the whole thing like a joke. They made me feel like I was a dog begging for scraps.
Bear in mind that while the chief function of a bouncer is to keep the club orderly, they are also the first employees of the club that the public sees. If they have a holier-than-thou attitude and are rude to customers, what are the chances of those customers returning? Very slim indeed.
They are more than just "security personnel". They are front-line service staff.
If I wasn't a local, but a tourist on vacation, they would have left a terrible impression a visitor to our country. I'm sure I don't have to tell you what a big problem that is.
Additionally, you need to have proper procedures in place for customers who lose items. At the very least, a book or file would let me know that something was done about it. Do you see? Even if you don't take a second glance at it, you have made me think that you care. And customers like to be taken care of.
Because of the terrible attitudes of your staff, I will never return to your club again. I hope you take my comments to heart and make some improvements on The Arena and any future ventures.
This incident took place some months back, probably in July. Yes, it's been a while, but since the end of the year is traditionally the time to take stock, look back and reflect, I thought it's also appropriate to write you now.
I'd lost my Borders Preferred card due to theft, and had contacted you guys to get a replacement. I was sent an email that said my card was ready for collection (see emails below), so I set off to pick it up.
When I got to the Wheelock store, the staff member at the information counter asked me for the card number. When I said I didn't have one, she asked for my printout of the email. Without it, she said, there was no way they could find my card.
I was taken aback, because nowhere in the email does it say to print it out and bring it along. Neither was there any mention of the card number being required.
Since I was already a member, I asked, couldn't she search for my records, and surely it would be reflected in there somewhere? The reply was a negative; her computer was not hooked up to that system.
Well, since I was already there, was there any way she could get my access to a computer terminal so I could retrieve my email? Again, no.
So basically, my trip was a complete waste of time.
Now, what bugs me is that the email wasn't clear on what was needed, and also the fact that your staff was completely unhelpful. Surely she could've been more flexible or helped me come up with a solution to the problem, instead of just saying no all the time.
If it's a requirement to bring the printout or the card number, then please state it explicitly in the email notification. Put it in bold, underline it, whatever, just make sure that the message is conveyed. Otherwise, it's very unfair to your customers who have no idea what's needed. Additionally, the service attitude of the staff member in question (I don't remember her name) also has lots of room for improvement. Surely it's not too much to ask for some flexibility and initiative on her part?
I hope you will take this as an opportunity to improve your service. I'd expect this of a smaller, less established store, but not Borders.
I visited The Canteen on Wednesday 10 Dec, and there was a promotion going on for DBS Credit Cards.
When me and my companion wanted to order, I asked if there was a minimum spending for the promotion. I was told by our waiter that the minimum spend was $40.00. We then ordered two dishes and an appetizer to make up the $40.00 so as to get the 25% discount.
However, when I then left to visit the washroom, I passed by the sign at your entrance. It very clearly stated that from 9:00 pm onwards, no minimum spend was necessary.
I asked another staff member at the cashier if there was a minimum spend. His response was the same as his colleague's: A minimum spend of $40.00 was required.
I wasn't in the mood to argue, but took a picture of the sign for reference. It is attached. The time was 9:11 pm.
On the DBS website, it again clearly states that no minimum spend was necessary after 9:00 pm. In fact, the exact phrasing is:
- 15% off total bill with min. spend of $40
- 25% off total bill (Daily: 2.30-6.30pm; Sun-Thu: 9pm-11pm; Fri-Sat: 9pm-1am)
While I must agree that the promotion details are a little confusing, your waitstaff need to be very familiar with the terms and conditions. They shouldn't give wrong information to customers. Yes, the bottom line is important, but equally so is earning your customers' trust. That doesn't come easily, and should never be taken for granted.
I hope you will make use of this opportunity to improve your staff's service and product knowledge.