...And An Inappropriate Follow-Up
For fans of Frank Miller and Sin City, check this out. It looks so fuckin' sweet, I was filled with orgasmic bliss. Metaphorically speaking, of course.
Misadventures in the "Real World"
Labels: review
Labels: review
While we're on the subject of complaint letters, here's something else I wrote a while back.
On the whole, I have usually enjoyed my visits to KBox. Generally, the service and facilities at most outlets are more than adequate.
However, there is one particular branch which seems to tarnish the reputation of your successful chain.
Among my various group of friends, we have come to the conclusion that your Tampines branch is a disgrace to your operations. This is mainly due to the remarkably un-customer friendly attitude that most of the staff there seem to have.
Here are a couple of incidents that have led us to that conclusion:
In view of these incidents, I hope the management at KBox will look into the practices of this particular branch and make changes if necessary. I realize that not many people will step forward and complain about bad service, and usually I’m pretty tolerant of it if it’s a one-off thing, but the incidents show that the terrible quality of staff at the Tampines branch is an ongoing problem.
And here's the reply I got:
Thank you for your email dated December 16, 2004.
I have already made a thorough investigation regarding the poor service you received when you visited our Tampines K Box recently.
Firstly I would like to apologize to you for the inconvenience it had caused you. The incident was most unlike our usual standards of service and courtesy. I am sorry for the Time Duration incident you had experienced with our member of staffs in Tampines, this is due to the high turnover rate for rooms during the weekends and the empty rooms that you saw was newly painted thus the pungent paint stench still lingers in the rooms that is why we closed the section off. Our service staffs probably do not know how to explain it to you. I regret to tell you that some of our staffs are inexperience and they are especially poor in their explanation or speech.
I have already sent your feedback to the Outlet Manager and he had taken the necessary actions with the service staffs. The receptionist and service staff who were rude to you and provided you with the wrong information have been called in for review; they also expresses their regret about their attitudes and our management has issued a warning letter to them.
My management is very concern with this problem that you had experienced. We will scrutinize the performance of our staffs at Tampines.
In order to provide an excellent service to our customers, I hope you could give us some time and your patience. Our management is seriously looking into the Customer Service area and giving training to our staff in this aspect. We hope that they will learn from their mistake and cushion disappointment to our customers.
We seek your understanding with the above matter.
I will enclose 1 complimentary voucher for 2 COMPLIMENTARY DRINKS VOUCHER that you may use at any of our K Box outlets as a token of appreciation for your valuable feedback. Please furnish me with your name and mailing address.
If I can be of any further assistance to you please do not hesitate to contact me at info@kbox.com.sg. I will be looking forward to your reply and hope that you continue to patronize K Box for karaoke sessions. Thank you.
With warmest regards,
Geraldine Tay
K BOX KARAOKE
Marketing Executive (Guest Relations)
Office: 6334 3113
Fax: 6334 6823
Gee, thanks, I always wanted complimentary drinks.
Funny thing is, all the subsequent emails I sent them got bounced back because their "mailbox was full". Might I be on the blocked senders' list? Might I also suggest they check their emails for grammatical errors?
Labels: concerts and theatre
First, something very juvenile to start:
I thought I'd better take the picture and post it before my hair changes color any further. My colleagues commented today that it was already visibly different from what it was on Monday.